Support

Wanhua Sketch / 万华简笔画

English

Need help? Email us at briskjie@126.com. We usually reply within 2 business days.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by the App. On your device open Settings → [your name] → Subscriptions, choose Wanhua Sketch, then tap “Cancel Subscription”. You can also use this link. Cancelling stops future renewals; access continues until the end of the paid period.

I subscribed but the content is still locked

Open the paywall and tap Restore Purchase. Make sure the device is signed in to the same Apple Account used for the purchase.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple Account.

My free trial ended and I was charged

The free trial converts to a paid subscription automatically unless cancelled at least 24 hours before it ends. You can cancel at any time during the trial and still keep access until it expires — see “How do I cancel my subscription?” above.

How do I delete my data?

The iOS version stores no personal data on our servers, and no account is created. Uninstalling the App removes everything stored on your device. See our Privacy Policy for details.

Content update problems

If drawings fail to load, check your network connection and try Settings → Update Data inside the App.

中文

需要帮助?请发邮件至 briskjie@126.com, 我们通常在 2 个工作日内回复。

如何取消订阅?

订阅由 Apple 管理,不由应用管理。请在设备上打开 「设置 → 你的名字 → 订阅」,选择「万华简笔画」,点击「取消订阅」。也可使用 此链接。 取消后不再自动续订,已付费周期内仍可正常使用。

已订阅但内容仍显示锁定

请打开付费墙点击「恢复购买」。同时确认本机登录的 Apple 账户与购买时一致。

如何申请退款?

退款由 Apple 受理。请访问 reportaproblem.apple.com 并使用你的 Apple 账户登录。

免费试用结束后被扣费了

若未在试用结束前至少 24 小时取消,免费试用会自动转为付费订阅。你可以在试用期内随时取消, 并在试用到期前继续使用 —— 见上方「如何取消订阅?」。

如何删除我的数据?

iOS 版本不在我们的服务器上存储任何个人数据,也不会创建账号。卸载应用即可清除本机上的全部数据。 详见隐私政策。

内容更新异常

若简笔画加载失败,请检查网络连接,并在应用内尝试「设置 → 更新数据」。